​Refund Policy Questions

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19. Can I get a refund after attending just session #1?

No. One session doesn't produce a before-and-after — there's nothing yet to measure. The Transformation Guarantee is judged on whether the full program worked, not on a single week of it. See the next question for exactly how the guarantee works.

 

20. What is the Transformation Guarantee?

If your child completes the full 8-week Identity Journey program and their Transformation Scorecard shows no measurable growth across the six identity dimensions, we refund every dollar you paid — not a credit, not a partial. We can make this promise because transformation is what the program is built to produce, and we measure it before and after. If it doesn't happen, we haven't done our job — and you shouldn't pay for it.

 

21. Who is eligible for the guarantee?

Any family who enrolled and paid for Identity Journey — at the standard or Multi-Child price. Each enrolled child is covered individually by their own Scorecard results. Families who received the program free through the 100 Black Kids Initiative or the a Atlanta drawing are not eligible, as no payment was made.

 

22. What are the qualifying conditions?

The guarantee measures whether the program works when a child actually goes through it. To qualify, a family must have genuinely participated:

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• 1.  Attend at least 7 of the 8 live weekly sessions.

• 2.  Complete at least 6 of the 8 weekly home activities.

• 3.  Complete both Scorecards — the Pre-Scorecard and the Post-Scorecard.

• ​4.  Your claim filed within 7 days of the program's end date 

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Meet these, and the guarantee is yours to claim. 

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23.  How is "measurable growth" defined?+

The parent completes the Transformation Scorecard twice — before the program begins and again after it ends — across six identity dimensions: Identity Confidence, Cultural Pride, Emotional Grounding, Belonging, Self-Expression, and Resilience. Measurable growth means an improvement in the child's overall Scorecard results from the pre-program assessment to the post-program assessment. If the post-program score shows no improvement over the baseline, the guarantee applies.

 

24.  How and when do I claim my refund?+The Claim Window

Refund requests must be submitted within 7 days of the Identity Journey program end date.

 

Requests made after this window cannot be honored.

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• Email hello@igrowupproud.com  with the subject line "Transformation Guarantee."

• Include your child's name and the cohort they completed.

• We confirm attendance, activity completion, and both Scorecards.

• Once verified, your full refund is issued to your original payment method within 10 business days.

 

25. What isn't covered by the guarantee?+

 

In fairness to every family, the guarantee does not apply in these situations:

• Families who did not meet the qualifying conditions above

• Requests submitted after the 7-day claim window

• Programs received free of charge (including: 100 Black Kids and  Atlanta drawing winners), as no payment was made

• Withdrawal from the program before completion — the guarantee applies to families who finish, not those who stop partway.